Labtician Ophthalmics  

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Repair Inquiries

Instruments need to be properly calibrated, maintained, and in exceptional working condition to ensure consistent, high-quality outcomes.

Should you notice that an instrument is not performing to its full capability or highest standard, please immediately contact Labtician for repair. If the instrument's manufacturer is one of our partners, Labtician will work with them directly to repair the instrument and restore its performance.

If the instrument was not purchased directly from Labtician, please contact us and we will endeavour to resolve the issue.

To request an instrument repair, please email Zoe directly at info@labtician.com. In your email please provide the following information:

  • Facility name/address/city/province/postal code
  • PO number (if required)
  • Contact name, phone number, and email address
  • Instrument details including product code, serial/lot number if available, etc.
  • Description of the problem
Unfortunately, at this time Labtician can only service the instruments of our customers located
within Canada.